Organization-level User Management

Jeongwon KimWritten by Jeongwon Kim,

Airbridge users have different user management capabilities depending on the organization role they are assigned.

Understanding Airbridge user roles

For effective user management, understanding the capabilities of different user roles is essential. For details about user roles in Airbridge, refer to this article.

User Management Permission

Admins and Managers can invite users to the organization and manage them. Members can only view the user list.

How to navigate to the [Organization Settings] page

You need to navigate to the [Organization Settings] page to manage users on the organization level. Follow the below instructions to find the [Organization Settings] page.

Managing Internal Users


Agency users can be managed in the [Organization Info]>[Agency] menu.

Media Partner users can be managed in the [Settings]>[User Management] menu. For app-level user management, refer to this article.

On the [Organization Settings] page, select the [Internal Users] menu to manage internal users of the organization.

Admins and Managers have access to the following capabilities in the [Internal Users] menu:

  • Invite users to the organization and grant organization roles at once. Select apps to grant access to new users and assign app roles.

  • Change the organization roles and app roles of existing users. Grant users access to new apps.

  • Remove access to certain apps from users or remove users from the organization.

Inviting a new user

On the [Internal Users] page, click Invite a new user.

In the modal window, enter the email of the user you want to invite and select the organization role, app, and app role you want to assign to the new user.

Read on to learn how to invite users using the modal window.

Click Send invitation once you entered all fields. Users will receive an email with the invitation link, which is valid for 72 hours from when the email is sent. Users can accept the invitation by clicking the invitation link in the email.

Refer to the following table to learn about the invitation status.

Managing internal users

Read on to learn how to manage internal users.

There are some exceptions in user management. Refer to the following.

Managing Agencies


Admins and managers can access the [Agency] tab on the [Organization Settings] page, whereas Agency users have limited access.

On the [Organization Settings] page, select the [Agency] menu to manage Agency users.

Granting app access to Agency users

Can Agency users grant app access to other users?

Agency users can only grant access to the app that they already have access to other Agency users who belong to the same Agency.

On the [Agency] page, Agency users can be granted access to additional apps by clicking Grant app access, which opens the following modal window.

If you want to grant access to a specific app to which some users from a specific Agency have already given app access, click Details of the Agency from the list to land on the Agency page and then click Grant app access.

If the Agency user you want to grant app access to is already a member of your organization, the Agency user will have app access once access is granted via the modal window. Non-members receive an email invite valid for 72 hours and will have app access once they accept the invitation.

Read on to learn how to grant app access using the modal window.

Managing Agency users' app access

Limited capabilities for Agency users

Agency users can only view the list of users who belong to the same Agency. Agency users cannot view the list of apps other users have access to.

Read on to learn how to manage the Agency users' app access.

Basic features supported




Search for users within the organization.


Copy the user accounts.


Sort users by account name, number of apps, and last active time.


Filter users by organization roles or invitation status.

Resend invitation

Resend email with the invitation link to a user who was already invited before.

View Your Organization Info

In the [Organization Info] menu, you can view the organization ID and the display name of your organization.

  • Organization ID: This is the unique ID assigned by Airbridge to each organization. Regardless of the organization's role, all users can view the organization ID of their organization. The organization ID can’t be changed.

  • Display name: The display name of the organization is set by the Admin user who created the organization. Any Admin can change it afterward.

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