App-level User Management

Airbridge has two types of user permissions, organization roles and app roles. This guide covers app roles. For organization roles, see Managing Organization Users.

• Organization role: Defines what a user can do across the organization, such as inviting new users or changing existing users' permissions.

• App role: Defines what a user can do within an app, including which Airbridge features and data they can access.

The table below compares the main permissions for each app role.

Use [Settings]>[User Management] in the Airbridge dashboard to grant or revoke app access.

In [User Management], click 'Grant app access', then enter the email account and select the app role. Access is granted based on the following.

• Existing user in the organization: Access is granted immediately, without an invitation.

• New user not in the organization: An organization invitation email is sent. Once the user accepts, app access is granted automatically. The organization role is set to Member.

Note

You cannot assign the In-house Marketer role to a user whose existing app role is Agency or Media Partner.

In [User Management], click 'Manage' next to the user, then click 'Revoke app access'. The user's existing API tokens and tracking link API tokens for each app become invalid. Data already collected through tracking links the user created before revocation is retained. You cannot revoke app access for these users.

• Sole Owner of an app

• Yourself

• Customer success manager (Airbridge CSM)

In [Settings]>[User Management] in the Airbridge dashboard, click 'Manage' next to the user, then click 'Remove from organization'. Removing a user from the organization also revokes their app access. To grant access again, you must first reinvite the user to the organization. You cannot remove these users.

• Sole Owner of an app

• Yourself

• Customer success manager (Airbridge CSM)

[Settings]>[User Management] in the Airbridge dashboard supports the following basic features.