About User Roles
My app role is In-house Marketer. Why can I not grant app access to other users?
My app role is In-house Marketer. Why can I not grant app access to other users?
Regardless of the app role, you need to be assigned the Admin or Manager role to be able to grant app access to other users. If you need to grant app access to other users, request users with Admin or Manager roles to change your organization role from Member to Manager.
Can the Owner role be assigned to more than one user?
Can the Owner role be assigned to more than one user?
Yes, it is possible. On the [Organization]>[User Management] page, new users can be invited as Owners, or the app role of existing users can be changed to Owner. Each app MUST have at least one Owner user.
Can Agency and Media Partner users be assigned the In-house Marketer role?
Can Agency and Media Partner users be assigned the In-house Marketer role?
Yes, it is possible, but not recommended. Airbridge users with the In-house Marketer app role can access all app data and Airbridge features. If an Agency or Media Partner user is assigned the In-house Marketer role for one App, they can access all other Apps as an In-house Marketer as well.You can assign the In-house Marketer role to an Agency or Media Partner user using the method below.
- For Agency users: Navigate to [Organization]>[Agency] or [Settings]>[User Management] and remove the user from the organization. Then, invite the user to the organization again with the In-house Marketer app role. For more details, refer to this article.
- For Media Partner users: Navigate to [Settings]>[User Management] and remove the user from the organization. Then, invite the user to the organization again with the In-house Marketer app role. For more details, refer to this article.
Can a user have different roles in different apps?
Can a user have different roles in different apps?
An Owner user in App X can be an In-house user in App Y. However, an Agency or Media Partner user of App X can only be an Agency or Media Partner user of App Y. Refer to the following table. Assume that App X and App Y are registered under the same organization.
When a user is granted app access to multiple apps, is the user assigned the same role for all apps?
When a user is granted app access to multiple apps, is the user assigned the same role for all apps?
No. App roles are assigned per app.
About Inviting New Users
The invitation link doesn’t work. What should I do?
The invitation link doesn’t work. What should I do?
The invitation link is valid for 72 hours. When the link is expired, the user can’t accept the invitation. Request the Airbridge user who sent the invitation email to resend the invitation.
Can I reinvite a user who was removed from the organization?
Can I reinvite a user who was removed from the organization?
Yes, you can. Invite the user as a new user following the instructions in this article.
Can I change the organization role and app role of a user whose invitation status shows “Expired?”
Can I change the organization role and app role of a user whose invitation status shows “Expired?”
Yes, you can. The “Expired” status means that the user did not accept the invitation within 72 hours from when the invitation email was sent and the invitation link expired.Navigate to [Organization]>[User Management], and click Edit to open the side panel. You can edit the organization role and app role and click Resend invitation.
Can Agency users invite other users to the App?
Can Agency users invite other users to the App?
Agency users can only invite an Airbridge user who is from the same agency to the Airbridge App they have access to. They can also invite anyone who is not yet an Airbridge user to the App they have access to.
About Agency Users
What data do Agency users have access to?
What data do Agency users have access to?
Agency users can access data to which they are granted access. Only Admin and Managers can edit the app access settings of an agency. For more details, refer to this article.Airbridge users with the Owner and In-house Marketer app roles can also share data with agencies through the following methods without the need to grant the app access to agencies.
- Use a Sharelink to share the Actuals Report.
- Export the report as a CSV file and share the file.
Can Agency users view the attribution data of a specific channel?
Can Agency users view the attribution data of a specific channel?
Admins or Managers must grant the agency access to specific channel data in the channel data access settings.
About Media Partner Users
I want to be assigned the app role as Media Partner.
I want to be assigned the app role as Media Partner.
Request the Airbridge user with the Admin or Manager app roles to invite you as a Media Partner. Invitations can be sent from the [Settings]>[User Management] page in the Airbridge dashboard.
Is there a separate dashboard for Airbridge users with Media Partner app roles?
Is there a separate dashboard for Airbridge users with Media Partner app roles?
No, there is no separate dashboard. The Airbridge dashboard is meant for all Airbridge users. However, users have different access to features and data depending on their app roles.Learn about the access scope of Airbridge users with Media Partner app roles by referring to this article.
Can I edit the postback URL template that was configured for the initial integration with Airbridge?
Can I edit the postback URL template that was configured for the initial integration with Airbridge?
Yes, you can. Contact us at integration@ab180.co and request an edit to the postback URL template.
Can I edit the postback URL from the Airbridge dashboard?
Can I edit the postback URL from the Airbridge dashboard?
Only Owners or In-house Marketers can edit the postback URL from the Airbridge dashboard. Airbridge users with Media Partner app roles shall contact users with Owner or In-house Marketer app roles and request an edit to the postback URL.
Can I change the timestamp value display from milliseconds to seconds?
Can I change the timestamp value display from milliseconds to seconds?
Yes, you can. All timestamp values of Airbridge postbacks are displayed in milliseconds by default. By adding
InSec to the timestamp field value, the timestamp is displayed in seconds.For instance, by replacing requestTimestamp with requestTimestampInSec, the requestTimestamp values will be displayed in seconds.Can I change the data type of a field from boolean to int?
Can I change the data type of a field from boolean to int?
Yes, you can. Any boolean type data of Airbridge postbacks can be converted to int by adding
:int to the field value. When converting the boolean data to int, true is converted to 1, and false to 0.For instance, by replacing @postback.firstOnlywith @postback.firstOnly:int , the values will be displayed in int.App Access Settings - For Admins and Managers
How can I check the app access settings of individual agencies?
How can I check the app access settings of individual agencies?
Your account’s organization role must be Admin or Manager to be able to view and manage the app access settings of individual agencies.Admins and Managers can view the app access settings of individual agencies by clicking Details on the [Organization]>[Agency] page.
If no channel data access is granted to the agency, does it mean that the agency cannot access any campaign data?
If no channel data access is granted to the agency, does it mean that the agency cannot access any campaign data?
By default, agencies can access the campaign data collected through the tracking links created within their agency. If no channel data access is granted to the agency, it means that the agency cannot access the data from specific channels other than the data collected through the tracking links created within the agency.
Can I configure the access settings for tracking link management?
Can I configure the access settings for tracking link management?
By default, agencies can access the [Tracking Link]>[Link Management] menu in the Airbridge dashboard. They can create tracking links regardless of the app access level and manage the tracking links that were created within their agency.
Can agencies be granted access to custom channel data in the channel data access settings section?
Can agencies be granted access to custom channel data in the channel data access settings section?
No. contact your Airbridge CSM and share the required information. Access to custom channel data can not be granted to agencies in the Airbridge dashboard.
I have granted the agency app access but the agency cannot access the data in the Airbridge reports or export the raw data. Why is it so?
I have granted the agency app access but the agency cannot access the data in the Airbridge reports or export the raw data. Why is it so?
The Airbridge menu access, channel data access, and revenue data access settings influence each other. For example, regardless of the Airbridge menu access settings, the data that the Agency users can access may be restricted due to the influence of the revenue data access settings.If the agency cannot access the data for which access has been granted, check the following:
- Ensure you have granted the agency access to Reports or Raw Data in the Airbridge menu access settings section.
- If specific ad channel data is not visible, check that you have granted the agency access to the relevant ad channel data in the channel data access settings section.
- If specific revenue data is not visible, check that you have granted the agency access to the relevant revenue events in the revenue data access settings section.
Does removing the agency from the App mean that all Agency users are removed from the organization?
Does removing the agency from the App mean that all Agency users are removed from the organization?
No, the agency’s access granted to the App will be removed, but the Agency users will remain in the organization.If you want to delete the Agency users from the organization, go to the [Organization]>[Agency] page, select the [Users] tab, and click Edit. Then, click Remove from the organization on the top right.
App Access Settings - For Agency Users
How can I check my app access settings granted by Admins or Managers?
How can I check my app access settings granted by Admins or Managers?
Navigate to [Organization]>[Agency] and click Details to view the detailed app access settings of your agency. If you need additional access permissions, contact the Admin or Manager.
Some data is missing in the raw data I exported as a CSV file. Why is it so?
Some data is missing in the raw data I exported as a CSV file. Why is it so?
Check whether you have access to specific data. The raw data export file will contain only data you have access to. For example, if the revenue data is missing in the raw data export file, ask the Admins or Managers to grant your agency access to revenue events.
How is the revenue event data without access displayed?
How is the revenue event data without access displayed?
The revenue event data without access is displayed as 0 in the Airbridge reports or in the raw data export file. For example, if you do not have access to the Order Complete (App) event, the number of events, revenue, and number of users who performed the Order Complete (App) event in the Airbridge report will be displayed as 0 and thus excluded from aggregation. In the raw data, all metrics regarding the Order Complete (App) event will be shown as 0.