Regardless of the app role, you need to be assigned the Admin or Manager role to be able to grant app access to other users. If you need to grant app access to other users, request users with Admin or Manager roles to change your organization role from Member to Manager.

Yes, it is possible. On the [Organization]>[User Management] page, new users can be invited as Owners, or the app role of existing users can be changed to Owner. Each app MUST have at least one Owner user.

Yes, it is possible, but not recommended. Airbridge users with the In-house Marketer app role can access all app data and Airbridge features. If an Agency or Media Partner user is assigned the In-house Marketer role for one App, they can access all other Apps as an In-house Marketer as well.

You can assign the In-house Marketer role to an Agency or Media Partner user using the method below.

• For Agency users: Navigate to [Organization]>[Agency] or [Settings]>[User Management] and remove the user from the organization. Then, invite the user to the organization again with the In-house Marketer app role. For more details, refer to this article.

• For Media Partner users: Navigate to [Settings]>[User Management] and remove the user from the organization. Then, invite the user to the organization again with the In-house Marketer app role. For more details, refer to this article.

An Owner user in App X can be an In-house user in App Y. However, an Agency or Media Partner user of App X can only be an Agency or Media Partner user of App Y. Refer to the following table. Assume that App X and App Y are registered under the same organization.

No. App roles are assigned per app.

The invitation link is valid for 72 hours. When the link is expired, the user can’t accept the invitation. Request the Airbridge user who sent the invitation email to resend the invitation.

Yes, you can. Invite the user as a new user following the instructions in this article.

Yes, you can. The “Expired” status means that the user did not accept the invitation within 72 hours from when the invitation email was sent and the invitation link expired.

Navigate to [Organization]>[User Management], and click Edit to open the side panel. You can edit the organization role and app role and click Resend invitation.

Agency users can only invite an Airbridge user who is from the same agency to the Airbridge App they have access to. They can also invite anyone who is not yet an Airbridge user to the App they have access to.

Agency users can access data to which they are granted access. Only Admin and Managers can edit the app access settings of an agency. For more details, refer to this article.

Airbridge users with the Owner and In-house Marketer app roles can also share data with agencies through the following methods without the need to grant the app access to agencies.

• Use a Sharelink to share the Actuals Report.

• Export the report as a CSV file and share the file.

Admins or Managers must grant the agency access to specific channel data in the channel data access settings.

Request the Airbridge user with the Admin or Manager app roles to invite you as a Media Partner. Invitations can be sent from the [Settings]>[User Management] page in the Airbridge dashboard.

No, there is no separate dashboard. The Airbridge dashboard is meant for all Airbridge users. However, users have different access to features and data depending on their app roles.

Learn about the access scope of Airbridge users with Media Partner app roles by referring to this article.

Yes, you can. Contact us at integration@ab180.co and request an edit to the postback URL template.

Only Owners or In-house Marketers can edit the postback URL from the Airbridge dashboard. Airbridge users with Media Partner app roles shall contact users with Owner or In-house Marketer app roles and request an edit to the postback URL.

Yes, you can. All timestamp values of Airbridge postbacks are displayed in milliseconds by default. By adding InSec to the timestamp field value, the timestamp is displayed in seconds.

For instance, by replacing requestTimestamp with requestTimestampInSec, the requestTimestamp values will be displayed in seconds.

Yes, you can. Any boolean type data of Airbridge postbacks can be converted to int by adding :int to the field value. When converting the boolean data to int, true is converted to 1, and false to 0.

For instance, by replacing @postback.firstOnlywith @postback.firstOnly:int , the values will be displayed in int.

Your account’s organization role must be Admin or Manager to be able to view and manage the app access settings of individual agencies.

Admins and Managers can view the app access settings of individual agencies by clicking Details on the [Organization]>[Agency] page.

No. The raw data that agencies can export is limited only by properties. Agency users can export only the selected properties for all events as raw data.

By default, agencies can access the campaign data collected through the tracking links created within their agency. If no channel data access is granted to the agency, it means that the agency cannot access the data from specific channels other than the data collected through the tracking links created within the agency.

By default, agencies can access the [Tracking Link]>[Link Management] menu in the Airbridge dashboard. They can create tracking links regardless of the app access level and manage the tracking links that were created within their agency.

No. contact your Airbridge CSM and share the required information. Access to custom channel data can not be granted to agencies in the Airbridge dashboard.

The Airbridge menu access, channel data access, and revenue data access settings influence each other. For example, regardless of the Airbridge menu access settings, the data that the Agency users can access may be restricted due to the influence of the revenue data access settings.

If the agency cannot access the data for which access has been granted, check the following:

• Ensure you have granted the agency access to Reports or Raw Data in the Airbridge menu access settings section.

• If specific ad channel data is not visible, check that you have granted the agency access to the relevant ad channel data in the channel data access settings section.

• If specific revenue data is not visible, check that you have granted the agency access to the relevant revenue events in the revenue data access settings section.

No, the agency’s access granted to the App will be removed, but the Agency users will remain in the organization.

If you want to delete the Agency users from the organization, go to the [Organization]>[Agency] page, select the [Users] tab, and click Edit. Then, click Remove from the organization on the top right.

Navigate to [Organization]>[Agency] and click Details to view the detailed app access settings of your agency. If you need additional access permissions, contact the Admin or Manager.

Check whether you have access to specific data. The raw data export file will contain only data you have access to. For example, if the revenue data is missing in the raw data export file, ask the Admins or Managers to grant your agency access to revenue events.

The revenue event data without access is displayed as 0 in the Airbridge reports or in the raw data export file. For example, if you do not have access to the Order Complete (App) event, the number of events, revenue, and number of users who performed the Order Complete (App) event in the Airbridge report will be displayed as 0 and thus excluded from aggregation. In the raw data, all metrics regarding the Order Complete (App) event will be shown as 0.