Airbridge sends silent push notifications to users who have performed any app event at least once in the past 6 months to check if they have deleted the app. These notifications are sent daily between 3:00 PM and 4:00 PM (UTC). Uninstall events can be monitored in the Airbridge reports and raw data export files.

Submit your Apple Developer or Google Cloud Console credentials to Airbridge.

Follow the steps below to get the required credentials from the Apple Developer Portal.

Follow the steps below to get the required credentials from the Google Cloud Console.

1. Navigate to [Settings]>[Uninstall Tracking] in the Airbridge dashboard.

2. Select the [iOS] tab and submit the required credentials.

3. Select the app environment to collect push tokens.

Different push tokens are collected depending on the app environment you choose. For example, push tokens collected in the production environment cannot be used in the development environment.

Follow the steps below to submit the credentials to Airbridge.

1. Navigate to [Settings]>[Uninstall Tracking] in the Airbridge dashboard.

2. Select the [Android] tab and upload the JSON key file by dropping the file or clicking to select the file.

Test silent push notifications to make sure the notifications are successfully sent to the devices. To proceed with the test, click Test silent push. The silent push test does not measure or generate uninstall events; therefore, uninstalls cannot be confirmed in the Airbridge dashboard.

Conducting the silent push test is recommended as the Bundle ID, which is one of the required credentials for uninstall tracking, can only be validated through the silent push test.

To conduct a silent push test, you need an APNs push token (device token). The push token you collect varies depending on the app environment. You need to check the push token and the app environment before proceeding with a silent push test. Refer to the Apple Developer Documentation for instructions on how to find the APNs push token.

Upon sending a silent push to a device from Airbridge, you can check for a success message or an error code. The main error codes that can be received are as follows. For more information about the error codes, refer to the Apple Developer Documentation.

Attention

You cannot conduct silent push tests on the iOS Simulator.

Test silent push notifications to make sure the notifications are successfully sent to devices. To proceed with the test, click Test silent push and enter the FCM registration token of your test device. For detailed instructions on how to access your FCM registration token, refer to the Firebase documentation.

When a silent push notification is successfully sent to your test device, where the app is installed, a success message will appear. When a silent push notification is successfully sent to a test device where the app is uninstalled, a fail message containing the 404 error code will appear.

Find the complete list of error codes below. For details about the error codes, refer to Firebase documentation.

Testing silent push notifications does not affect the uninstall event count available in Airbridge reports and raw data export files. Note that testing silent push notifications does not result in the actual collection of uninstall events.

For uninstall tracking, you must complete the Airbridge SDK setup by following the instructions below.

Airbridge tracks app deletions through silent push notifications. Therefore, you need to set up the app to receive push notifications.

When the push token is generated, call the registerPushToken function and pass the token to the SDK.

Airbridge.RegisterPushToken("YOUR_PUSH_TOKEN");

Attention

On iOS, the APNS push token should be sent. On Android, the Firebase push token should be sent.

The silent push notifications Airbridge sends for uninstall tracking should not be displayed in the user's app. By adding the exception handling code as below, the silent push will not be exposed to the user.

// ...

if (Airbridge.IsUninstallTrackingNotification(payload)) {
    // app uninstall tracking push by airbridge.
    // ignore these push notifications.
    return;
} 
else {
    // ...
}

After submitting the credentials to Airbridge and completing the SDK setup, the [Enable uninstall tracking] toggle will be activated. Switch on the toggle to start tracking uninstall events.

For more details about uninstall tracking, refer to this article.