DeepLink - Social Share Preview - Airbridge Help Center

When you share a link on social media, previews of the content on the website are shown. You can customize the social share preview of the tracking links to make your links appealing and keep your branding consistent. You can configure the social share preview of the tracking link in several ways. On the [Tracking Link]>[Social Share Preview] page, you can configure the social share preview for the default use of a tracking link. When modifying the standard settings of the social share preview, any changes will only apply to new tracking links and not to previously created ones.

Configuring the standard settings

The standard settings of the social share preview you configure in the [Social Share Preview] page will be applied to all tracking links you create with the Airbridge dashboard, the tracking link generator, or the tracking link API.

Navigate to [Tracking Link]>[Social Share Preview] and click Edit.
In the [Standard Settings], upload an image file or enter a URL to configure the image of the social share preview. PNG or JPG files at least 1200 x 630 pixels and less than 1MB in size are supported. Then, edit the title and description in the respective fields. Check the [Preview] to make sure everything is in order, and click Done.

Default source setting

On the [Tracking Link]>[Social Share Preview] page, you can select the default source for creating the social share preview of tracking links. The default source will be applied to the tracking links you create using Airbridge.

When creating a tracking link on the [Tracking Link]>[Link Generation] page, you can configure the social share preview of your tracking link. If you want to update the social share previews of the already created tracking links, you can do so on the [Tracking Link]>[Link Management] page.

Domain Setting

The social share preview displays the domain name that can be checked in the [Preview]. The domain name will show abr.ge or the custom domain configured in Airbridge. If you want to change the domain name that appears in the social share preview, you can do it on the [Tracking Link]>[Custom Domain] page.

When configuring the social share preview for a tracking link, you can select a source from which to pull the information for creating the social share preview.

Standard settings

When selecting Standard settings from the Source drop-down menu, the image, title, and description you configured as standard settings in the [Tracking Link]>[Social Share Preview] page are pulled to configure the social share preview. Additional editing is allowed. PNG or JPG files at least 1200 x 630 pixels and less than 1MB in size are supported.

OG tags of the desktop web URL

When selecting OG tags of the desktop web URL from the Source drop-down menu, the image, title, and description will be pulled from the website set as the redirect destination or fallback path using the OG tags to create the social share preview. Additional editing is not supported.

Refer to the following information to learn about the OG tags.

Open graph tags are meta information found in the source code of a website. They provide information about the website’s content. With the help of OG tags, the preview of the website content that the users will see when clicking the tracking link can be created.

OG Tags	Description
og:image	OG tag used to pull the image
og:title	OG tag used to pull the title
og:description	OG tag used to pull the description

Troubleshooting

When experiencing problems with OG tags, refer to the following information.

Frequently occurring issues

Problem	Solution
Unable to select OG tags of the desktop URL as Source	Make sure the redirect destination or the fallback path is set to Desktop and the web URL is correctly entered.
Unintended information is displayed in Airbridge when the preview is loaded	- Make sure the redirect destination or the fallback path is set to Desktop and the web URL is correctly entered. - Make sure the OG tags are properly configured in the website you entered as the redirect destination or fallback path with the help of your developer. - When you use a URL that leads to different destinations, the final destination varies, so you cannot see each page’s preview under [Preview] in the Airbridge dashboard. However, because social media platforms read the OG tags directly from each page when the tracking link is shared, the preview users actually see will display the matching information.
Unintended information is displayed when sharing the tracking link on social media	When you update the OG tags, social media platforms apply the changes the next time the tracking link is shared. The time it takes varies by social media platform.

Preview and network issues

Cause of the Problem	Solution
URL that leads to different destinations	When you use a URL that leads to different destinations, the final destination varies, so you cannot see each page’s preview under [Preview] in the Airbridge dashboard. However, because social media platforms read the OG tags directly from each page when the tracking link is shared, the preview users actually see will display the matching information.
The desktop web URL entered is a short URL	It is advised to enter the original URL as the desktop web URL because the OG tag information can’t be pulled properly from shortened URLs.
Airbridge access blocked	The [Preview] in the Airbridge dashboard displays the OG tags that Airbridge reads from the desktop web URL page. If this page blocks access from Airbridge, the [Preview] may display an unintended image, title, or description. However, because social media platforms read the OG tags directly from the page, the actual preview will display the matching information as long as the page allows access from social media. Check the actual preview on social media.
Social media access blocked	If the page providing the OG tags blocks access from social media platforms, an unintended image, title, or description may appear. Make sure the page allows access from social media platforms. Ask your developer for help if needed.

Attention

Source drop-down menu may not not visible

​Configuring the Social Share Preview

​Social share preview of all tracking links

​Social share preview of individual tracking links

​Using sources for configuring social share previews

​Standard settings

​OG tags of the desktop web URL

​Troubleshooting

​Attention

Configuring the Social Share Preview

Social share preview of all tracking links

Social share preview of individual tracking links

Using sources for configuring social share previews

Standard settings

OG tags of the desktop web URL

Troubleshooting

Attention