FAQ - Airbridge User Management
Written by Jeongwon Kim,Regardless of the app role, you need to be assigned the Admin or Manager role to be able to grant app access to other users. If you need to grant app access to other users, request users with Admin or Manager roles to change your organization role from Member to Manager.
Yes, it is possible. On the [Organization]>[User Management] page, new users can be invited as Owners, or the app role of existing users can be changed to Owner. Each app MUST have at least one Owner user.
Yes, it is possible but not recommended because users with In-house Marketer role have access to all features and can perform all functions of Airbridge. If an Agency or Media Partner user is assigned the In-house Marketer role for one app, the user will have access to all other apps as In-house Marketer as well.
If you want to assign the In-house Marketer role to Agency or Media Partner users, contact your CSM and share the following information.
The email address (Airbridge login ID) of the user you want to change the app role
The current app role of that user
An Owner user in App X can be an In-house user in App Y. However, an Agency or Media Partner user of App X can only be an Agency or Media Partner user of App Y. Refer to the following table. Assume that App X and App Y are registered under the same organization.
App X | App Y | Possible role sets |
|---|---|---|
Owner | In-house Marketer | O |
Agency | In-house Marketer | X |
Media Partner | In-house Marketer | X |
No. App roles are assigned per app.
The invitation link is valid for 72 hours. When the link is expired, the user can’t accept the invitation. Request the Airbridge user who sent the invitation email to resend the invitation.
Yes, you can. Invite the user as a new user following the instructions in this article.
Yes, you can. The “Expired” status means that the user did not accept the invitation within 72 hours from when the invitation email was sent and the invitation link expired.
Navigate to [Organization]>[User Management], and click Edit to open the side panel. You can edit the organization role and app role and click Resend invitation.
Agency users have access to campaign data collected by users from the same agency, and to certain ad channel data the agency is granted access to via the ad channel integration settings.
Here are additional ways for Owner and In-house Marketer users to share more data with Agency users.
Share the Actuals Report via Sharelink to Agency users.
Export reports as CSV or spreadsheet files and share them with Agency users.
For this matter, contact the Airbridge CSM. Approval from the organization is required for more access to app data.
Access to data of some ad channels can be granted by configuring the ad channel integration settings. For more details, refer to the following articles for individual ad channels.
Request the Airbridge user with the Admin or Manager app roles to invite you as a Media Partner. Invitations can be sent from the [Settings]>[User Management] page in the Airbridge dashboard.
No, there is no separate dashboard. The Airbridge dashboard is meant for all Airbridge users. However, users have different access to features and data depending on their app roles.
Learn about the access scope of Airbridge users with Media Partner app roles by referring to this article.
Yes, you can. Contact us at integration@ab180.co and request an edit to the postback URL template.
Only Owners or In-house Marketers can edit the postback URL from the Airbridge dashboard. Airbridge users with Media Partner app roles shall contact users with Owner or In-house Marketer app roles and request an edit to the postback URL.
Yes, you can. All timestamp values of Airbridge postbacks are displayed in milliseconds by default. By adding InSec to the timestamp field value, the timestamp is displayed in seconds.
For instance, by replacing requestTimestamp with requestTimestampInSec, the requestTimestamp values will be displayed in seconds.
Yes, you can. Any boolean type data of Airbridge postbacks can be converted to int by adding :int to the field value. When converting the boolean data to int, true is converted to 1, and false to 0.
For instance, by replacing @postback.firstOnlywith @postback.firstOnly:int , the values will be displayed in int.
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