The real-time logs let you check in real time whether your data is being collected correctly. View them in the Airbridge dashboard under [Raw Data]>[App Real-time Log] or [Raw Data]>[Web Real-time Log], depending on where the data was collected.
To view the real-time logs, you need:
A configured Airbridge SDK or tracking link
Permission to view the [Raw Data] menu in the Airbridge dashboard
App events and web events appear in separate menus.
To view app events, go to [Raw Data]>[App Real-time Log] in the Airbridge dashboard.
To view web events, go to [Raw Data]>[Web Real-time Log].
The real-time logs show key fields such as the operating system, event name, and channel.
Search the real-time logs by fields such as Event Category, Channel, and ADID, within the last 24 hours.
Airbridgeの My Device ID アプリを利用すると、テストデバイスの デバイスID、デバイスモデル、OSバージョンなどを簡単に確認できます。QRコードをスキャンしてダウンロードしてください。
OSによってデバイスIDの種類は異なります。詳細は[こちらの記事]をご参照ください。
If an event doesn't appear in the real-time logs, work through these steps in order.
Check whether 10 minutes have passed since the event occurred. Depending on network conditions, events from the last 10 minutes may not appear yet.
Make sure your search criteria, such as Event Category, Channel, and ADID, match your actual data collection setup.
Check whether your Airbridge SDK or tracking link is working correctly. For details, see Testing the Airbridge SDK Integration for Marketers and Airbridge Deep Linking Test for Marketers.
If Meta Ads channel data appears with a Restricted status, check whether you've signed the Meta Advanced Mobile Measurement (AMM) terms.
If these steps don't resolve the issue, contact your Airbridge CSM. If you don't have a designated CSM, contact the Airbridge Help Center.
Events appear in the real-time logs within 10 minutes.
If data doesn't appear right after an event occurs, check again after 10 minutes.
If data still doesn't appear after 10 minutes, follow the diagnosis steps above.
Without agreeing to the Meta AMM terms, raw data for the Meta Ads channel is provided with a Restricted status. Data provided through the install referrer remains available without restrictions.
Scenario | Search field | Related guide |
|---|---|---|
Confirm data collection after integrating a new ad channel | Channel | |
Test an SDK or tracking link | Event Category, ADID | |
Diagnose missing report data | Event Category |
Scenario | Search field | Example input |
|---|---|---|
Confirm data collection from a specific device | ADID | The device's ADID |
Verify a tracking link for a specific channel | Channel | Channel name |
Confirm collection of a specific event | Event Category | Event name |
Feature | Description |
|---|---|
Data availability period | Last 24 hours |
Data refresh cycle | Real-time |
Time zone | Your app's configured time zone |
Search period | Up to 24 hours |
Data delay | Up to 10 minutes |
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