> ## Documentation Index
> Fetch the complete documentation index at: https://help.airbridge.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ - Integration Overview

## Integration Status

<AccordionGroup>
  <Accordion title="When multiple accounts are integrated with an ad channel, which account does the status in [Integration Overview] refer to?">
    The status in **\[Integration Overview]** is not based on a specific account. When multiple accounts are integrated, errors from any one account will show as an error for that ad channel. Check detailed status for each account in the ad channel's integration settings menu.
  </Accordion>

  <Accordion title="What should I do when I see “Data collection pending” or “Data transmission pending” status in [Integration Overview]?">
    It indicates that data collection and transmission attempts were made normally, but there is no data to collect or transmit. Check whether ads are being run in the connected ad account or whether ads are being displayed normally.
  </Accordion>

  <Accordion title="Why does my cost integration status show [No new data]?">
    **\[No new data]** appears when the latest import was completed successfully but no data was available from the ad channel. Common reasons include:

    * No campaigns are currently running in the ad channel.
    * The ad channel is experiencing an issue.
    * The ad channel requires integrations of all platforms but some are incomplete.
  </Accordion>
</AccordionGroup>

## Postback Settings

<AccordionGroup>
  <Accordion title="Can I send web events via postbacks?">
    By default, only in-app events are sent to ad channels via postbacks.

    Contact your Airbridge CSM to send web events via postbacks.
  </Accordion>

  <Accordion title="How can I send postbacks to ad channels that are not integrated with Airbridge?">
    If you want to request integration with a new ad channel, share the [media partner integration request form](https://partner.airbridge.io/en/supports/integrations) with your media partner. When the request is submitted, the Airbridge team will promptly work on the integration and provide an update.
  </Accordion>

  <Accordion title="Why are there no events I can set an [Event Value] filter on?">
    You can set an **\[Event Value]** filter only on events that meet both of the following:

    * An event value must have been collected at least once in the last 3 hours.
    * For ad channels that use a separate postback URL for revenue data, the event must have **\[Revenue]** selected. Click **Edit event data** to set it.
  </Accordion>
</AccordionGroup>

<link rel="alternate" hrefLang="en" href="https://help.airbridge.io/en/guides/integrating-ad-channels-faq" />

<link rel="alternate" hrefLang="ko" href="https://help.airbridge.io/ko/guides/integrating-ad-channels-faq" />