> ## Documentation Index
> Fetch the complete documentation index at: https://help.airbridge.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ - Using Your Raw Data

## Raw Data Export

<AccordionGroup>
  <Accordion title="How long does it take for data collected through the SDK to be made available for data export?">
    If you fail to export the desired data even after 2 hours, check the **\[App Real-time Log]** or **\[Web Real-time Log]** menu to see whether data is being successfully collected.
  </Accordion>

  <Accordion title="What's the difference between Private IP and Client IP?">
    * **Private IP (device.deviceIP):** Network IP assigned by a private network router.
    * **Client IP (device.clientIP):** Public IP address assigned by the user's ISP.
  </Accordion>

  <Accordion title="Events containing data from multiple products are being sent through the SDK. Can I export the raw data?">
    Yes, raw data export is possible. When exporting raw data from events containing data from multiple products as a CSV file, the "Product List" column will contain the data for each product in JSON String format.
  </Accordion>

  <Accordion title="When the data type is an Array or a Map, what format is used to export the raw data?">
    Airbridge exports raw data of Array or Map data types in String format.

    **Example**

    * Data: \{"personalColor": "red"}
    * Raw data in the exported file: "\{""personalColor"": ""red""}"
  </Accordion>

  <Accordion title="Q. Why do some app events in the raw data don't have the Network Carrier information?">
    An event without a Network Carrier indicates that the device on which the event occurred lacks Network Carrier information. Devices without Network Carriers include those operating without a SIM card.
  </Accordion>
</AccordionGroup>

## Real-time Logs

<Accordion title="In what order are the real-time logs provided?">
  The real-time logs are listed in the order of log collection, not in the order of the eventTimestamp.
</Accordion>

<link rel="alternate" hrefLang="en" href="https://help.airbridge.io/en/guides/checking-raw-data-faq" />

<link rel="alternate" hrefLang="ko" href="https://help.airbridge.io/ko/guides/checking-raw-data-faq" />